Sandra Greenaway
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Shoulder Bag

Terms

We want you to enjoy your purchase for many years to come.

We take pride in ensuring a high standard of craftsmanship, from choosing inspiring fabrics to making the final stitches.

We guarantee that each item is unique. You will never see another like it.


Processing Orders

All orders for in-stock item(s) are processed and shipped within 1 to 2 business days of receiving your payment.


Charges and Taxes

Prices are in Canadian funds and include applicable Canadian taxes. Your shipping receipt will show the amount of taxes charged.

International orders may be subject to import duties and taxes which are charged once your package reaches your country. Please note that Sandra is not responsible for these charges. If you require information, please contact your local customs office.


Payment Methods:

Cheques and Money Orders

We accept payments directly. To reserve an item pending our receipt of your payment, simply send an email to sandra@sandragreenaway.com and request the item be held for you. We will place the item on hold for two weeks pending receipt of your payment.

We accept CANADIAN or AMERICAN FUNDS by

  • Bank Draft/Certified Cheque
  • Money Order
  • Online Bank Money Transfer
  • and Western Union Money Transfer

We will accept non-certified personal cheques but the cheque must clear our banking institution prior to our shipping. Clearing time is 25 business days for U.S. cheques and 18 business days for Canadian cheques.


International Money Order

When sending money orders from locations outside Canada, please ensure that you send an International Money Order.

We cannot accept any US money orders because US Postal Service restrictions prevent us from cashing them outside of the United States.


Cost of Shipping

Delivery will be made to your shipping address by Canada Post's Xpresspost usually within 2 to 7 days.

For purchases up to $500, a flat charge of $15.00 Canadian is added to your billing for shipping and handling.

For purchases over $500, a flat charge of $30.00 Canadian is added for shipping and handling.


Exchange and Return Policy

If you purchase any product from Sandra and are dissatisfied with it for any reason, simply return it within two weeks of delivery for an exchange credit.

Shipping charges are not refundable, and merchandise must come back in new condition with all original wrapping materials. Shipping charges for any replacement item(s) must be paid prior to shipment.

Custom order items are non-refundable and non-exchangeable.

Please return the item to the address shown on the sales receipt, or for instructions, send an email to sandygreenaway@gmail.com